Your order status – Online, Anytime

Symmetricom is committed to providing true 24/7 service to our customers. With CONNECTED, you now have direct online access to order and shipment information. With CONNECTED you will be able to:

• Track orders by purchase order number, date range or Symmetricom order number
• View scheduled ship dates
• Obtain tracking information

Easy and secure, with CONNECTED you can enjoy self-service access to information that is important to your business. You can still talk to your Symmetricom Customer Relations Representative during our normal business hours. However, with the sophisticated functionality of CONNECTED you can get the most up-to-date information regarding your order status online, anytime.

If you are a Symmetricom customer and want to get CONNECTED, you can email the CONNECTED administrator at CONNECTED@symmetricom.com and within 24 hours we will contact you with the information to access your account. Please make sure you include the following information in your email: Your first and last name, title, company, address, city, state/province, zip code, country, telephone and email.

To see how easy it is to be CONNECTED, take a few moments to read our brief User Guide.

If you have any questions, most should be answered on our CONNECTED FAQs. If you have questions about login information, contact your CONNECTED administrator at CONNECTED@symmetricom.com.

Your Customer Relations Representative continues to be available from 7:00 a.m. to 5 p.m. PST at 1-888-367-7966 for customers in the US or 408-428-7907 for international customers. For customers in EMEA (Europe, Middle East and Africa), contact our customer support desk in Germany during our normal business hours (Monday to Friday between 8:00 and 17:00, except holidays) at ++49 700 3288 6435.